Privacy Policy

Last Updated: 2025

Big Blue Spa (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

​A. Information You Provide to Us

We may collect personal information when you:

• Create an account
• Place an order
• Contact us through forms or email
• Request water testing or service information
• Subscribe to newsletters or promotions

Personal information may include:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by third-party providers)
• Order history

​B. Information Collected Automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device and operating system
• Pages viewed and time spent on our site
• General location (non-precise)
• Referring websites

We use cookies and similar technologies to improve site functionality and user experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer support
• Communicate about services, testing results, or account activity
• Improve website performance and user experience
• Send promotional emails (with your consent)
• Prevent fraud or unauthorized transactions
• Comply with legal requirements

3. How We Share Your Information

We do not sell your personal information.

We may share your data with:

• Payment processors
• Shipping carriers
• Email and communication tools
• Website hosting and security providers
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

4. Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Arctic Spas of Northern Nevada and Lake Tahoe, from 775-782-7727 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 775-782-7727 or sales@arcticspadealer.com. Mobile opt-in information is never shared with third parties.

We may also share information if required by law or to protect our business, customers, or legal rights.

5. Cookies and Tracking Technologies

Cookies help us:

• Maintain your shopping cart
• Analyze traffic and website performance
• Personalize your shopping experience

You may disable cookies through your browser settings, but doing so may limit website functionality.

6. Data Security

We take reasonable measures to secure your information, including:

• Encrypted website connections (HTTPS)
• Secure third-party payment processors
• Restricted access to personal data

While we strive to protect your information, no online system is 100% secure.

7. Your Privacy Rights

Depending on your location, you may request to:

• Access the personal information we hold
• Update or correct your information
• Request deletion of your personal data
• Opt out of promotional emails

To exercise your rights, please contact us at the information below.

You may unsubscribe from promotional emails at any time via the “unsubscribe” link.

8. Children’s Privacy

Our website is not intended for children under 13.

We do not knowingly collect personal information from minors.

9. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

If you have questions about these Policies:

Big Blue Spa

1292 Industrial Ct.

Gardnerville, NV 89410

Email: Store@bigbluespa.com

Phone: 775-782-7727

Terms & Conditions​

Last Updated: 2025

Welcome to Big Blue Spa. By accessing or making a purchase from our website, you agree to the following Terms & Conditions. Please read them carefully before using our site or services.

1. General Information

These Terms & Conditions (“Terms”) govern your use of the Big Blue Spa website, online store, and all related services.

By accessing our site, completing a purchase, or interacting with our services, you agree to comply with these Terms.

If you do not agree, please discontinue use of our website.

2. About Big Blue Spa

Business Name: Big Blue Spa

Address: 1292 Industrial Ct., Gardnerville, NV 89410

Email: Store@bigbluespa.com

Phone: 775-782-7727

We provide spa chemicals, fragrances, salts, beads, water testing, vacuums, filters, and general spa and pool products for homeowners and commercial clients.

3. Use of Our Website

By using our website, you agree that you will:

• Use the site only for lawful purposes
• Not interfere with the website’s security or functionality
• Not use our content or products for illegal or unauthorized purposes
• Provide accurate information when placing orders or creating accounts

We reserve the right to deny access to anyone who violates these Terms.

4. Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Arctic Spas of Northern Nevada and Lake Tahoe, from 775-782-7727 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 775-782-7727 or sales@arcticspadealer.com. Mobile opt-in information is never shared with third parties.

5. Product Information & Availability

We make every effort to display accurate product information, pricing, and availability.

However:

• Prices may change at any time
• Products may be discontinued without notice
• Colors and packaging may vary from images
• We reserve the right to limit quantities

If an error is found in pricing or product details, we may correct it and contact you before fulfilling your order.

6. Orders & Payment

By placing an order, you agree that:

• All information you provide is accurate
• You are authorized to use the payment method submitted
• Payment must be received before products are shipped

We use third-party payment processors and do not store full payment card details.

We reserve the right to:

• Cancel or refuse any order
• Limit or restrict quantities
• Contact you for verification if needed

7. Shipping & Delivery

Shipping times may vary depending on:

• Product availability
• Carrier delays
• Weather conditions
• Holidays

We are not responsible for delays caused by carriers.

Once an item is shipped, tracking information will be provided when available.

8. Returns, Refunds & Exchanges

We want you to be satisfied with your purchase. Our general return policy includes:

• Returns may be accepted on unused, unopened products within 90 days of purchase
• Certain items (e.g., chemicals, liquids, custom orders) may be non-returnable
• Refunds are issued to the original payment method
• Customers may be responsible for return shipping unless the product is defective or incorrect

If you’d like, I can create a complete Return & Refund Policy page next.

9. Water Testing & Service-Related Information

When submitting spa or pool samples for water testing:

• Results are based on the information and sample provided
• Recommendations are guidelines and may vary based on conditions
• Big Blue Spa is not liable for damage caused by incorrect chemical use, improper maintenance, or misuse of recommendations

All service recommendations are provided in good faith, based on available data.

10. Limited Warranty

Products may include manufacturer warranties.

Big Blue Spa does not independently warranty products unless specifically stated.

We are not liable for:

• Damage caused by improper installation or use
• Customer misapplication of chemicals or equipment
• Normal wear and tear
• Issues arising from third-party products or services

11. Limitation of Liability

To the fullest extent permitted by law:

• Big Blue Spa is not liable for indirect, incidental, special, or consequential damages
• We do not guarantee uninterrupted or error-free website operation
• Use of our products and services is at your own risk

Our total liability will not exceed the amount paid for the product or service in question.

12. Intellectual Property

All website content—including text, images, branding, product descriptions, and logos—is the property of Big Blue Spa or used with permission.

You may not copy, distribute, modify, or reproduce any content without written consent.

13. Privacy Policy

By using our website, you also agree to our Privacy Policy, which explains how your information is collected and used.

14. Changes to Terms

We may update these Terms from time to time.

Revised Terms will be posted on this page with an updated date.

Continued use of the site after changes means you accept the updated Terms.

15. Contact Us

If you have questions regarding these Terms, please contact us:

Big Blue Spa

1292 Industrial Ct.

Gardnerville, NV 89410

Email: Store@bigbluespa.com

Phone: 775-782-7727

Shipping Policy

Last Updated: 2025

At Big Blue Spa, we work hard to ensure that your order is processed quickly and delivered safely. Please review our Shipping Policy before completing your purchase.

1. Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays are processed the next business day.

Processing times may vary during sales, promotions, or peak seasons.

2. Shipping Methods & Delivery Times

Delivery times depend on the carrier, destination, and selected shipping method.

Typical timeframes once shipped:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days (when available)

Please note:

Delivery delays caused by carriers, weather, or holidays are outside of our control.

Once an order is shipped, tracking information will be provided when available.

3. Shipping Rates

Shipping rates are calculated at checkout based on weight, size, and destination.

Free or discounted shipping promotions may be offered periodically.

4. In-Store Pickup (If applicable)

If your store offers pickup:

• You will receive an email notification when your order is ready.
• Pickup hours will be listed at checkout.

5. Shipping Restrictions

Certain spa chemicals or liquids may have shipping limitations due to carrier hazardous-material rules.

These items may require ground shipping only or may be unavailable for shipment to certain areas.

6. Incorrect or Undeliverable Addresses

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.

Please ensure your shipping information is accurate at checkout.

7. Damaged or Missing Items

If your package arrives damaged or items are missing:

• Contact us within 48 hours
• Include photos of packaging and products
• Provide your order number

We will work with the carrier and resolve the issue as quickly as possible.

8. Lost Packages

If tracking shows a package as delivered but you did not receive it, please contact the carrier first, then notify us.

While we will assist, we are not responsible for packages stolen after delivery.

9. Contact Us

For shipping questions or concerns:

Big Blue Spa

1292 Industrial Ct.

Gardnerville, NV 89410

Email: Store@bigbluespa.com

Phone: 775-782-7727

Website Disclaimer

Last Updated: 2025

The information provided on the Big Blue Spa website is for general informational purposes only. While we strive for accuracy, we make no guarantees regarding the completeness, reliability, or accuracy of any information on the site.

1. No Professional Advice

Any guidance on water chemistry, spa maintenance, water testing, or product use is informational only.

It should not be considered a substitute for professional evaluation or manufacturer instructions.

Users are responsible for:

• Following all product labels and directions
• Making appropriate maintenance decisions
• Ensuring safe and proper chemical handling

Big Blue Spa is not liable for damages resulting from misuse of products or failure to follow recommended procedures.

2. Product Information

While we work to keep product descriptions accurate:

• Packaging, potency, instructions, and appearance may vary
• Manufacturers may update product details without notice
• Photos may differ slightly from actual items

We do not warrant that product information is error-free.

3. External Links

Our website may contain links to third-party sites.

We have no control over their content, policies, or practices.

Big Blue Spa is not responsible for any third-party information or services.

4. Limitation of Liability

To the fullest extent permitted by law:

• Big Blue Spa is not responsible for direct or indirect damages arising from the use of our website, products, or services
• We do not guarantee uninterrupted or error-free website operation
• Use of our website and products is at your own risk

5. Chemical Potency & Service Disclaimer

Spa chemical effectiveness typically lasts 1–2 weeks based on usage and conditions.

• Customers choosing bi-weekly service allow us to maintain proper sanitation and balanced water chemistry.
• Customers on monthly service must participate in chemical maintenance between visits.

Failure to do so may result in unsafe water conditions, equipment issues, or unsanitary environments.

Big Blue Spa is not responsible for water conditions when required maintenance between visits is not performed.

6. Changes to This Disclaimer

We may update this Disclaimer at any time.

Changes will be posted on this page with an updated “Last Updated” date.

7. Contact Us

If you have questions about this Disclaimer:

Big Blue Spa

1292 Industrial Ct.

Gardnerville, NV 89410

Email: Store@bigbluespa.com

Phone: 775-782-7727